HAP 430 Assignment
Module II Instructions:
Part 1 (15 pts):
For any healthcare activity, four performance factors can be measured: structure, process, outcome, and patient experience. Identify one measure from each of these categories that could be used to evaluate the following ambulatory surgery center admission process:
Upon arrival, the patient reports to the center’s registration or admitting area. The patient completes paperwork, provides an identification card, and supplies insurance information, if insured. Money for the patient’s insurance co-pay or self-pay deposit is collected at this time. Often, patients register on the surgery center’s website before the date of admission to facilitate the registration process. An identification bracelet, including the patient’s name and doctor’s name, is placed around the patient’s wrist. Before any procedure is performed the patient is asked to sign a consent form. If the patient is not feeling well, a family member or caregiver can help the patient complete the admission process.
Part 2 (15 pts): The Centers for Medicare & Medicaid Services (CMS) Nursing Home Compare website (Find Healthcare Providers: Compare Care Near You | Medicare) allows you to compare performance at nursing homes throughout the United States. Go to this site and search for nursing homes within 50 miles of your location.
Which facilities rate highest in each of the following measurement categories?
Which performance measures in these categories are the most important to consumers of nursing home services? Which performance measures are least important to consumers of nursing home services? What other factors might influence consumer choice?
Module III Instructions:
Part 2 (20 pts):
Imagine you are the supervisor of the health information management (HIM) department in a large outpatient clinic. This department manages patient records. Complaints about your department are becoming more frequent and intense than in the past. Some clinic employees have complained that the HIM department takes too long to retrieve patient records. Others have expressed dismay over the rudeness of HIM staff. You decide to talk about these problems with employees throughout the clinic.
The clinic’s receptionists respond to you defensively. They tell you that the HIM staff won’t answer the phone and that they want some backup when they are busy with patients. You talk to the HIM staff and find their stories are just as negative. They say they are being charged with more responsibilities but have no additional help. They also complain that the receptionists transfer calls that they should be handling. The clinic’s nurses are also upset with the HIM staff; they claim the department does not help them locate patient charts, causing long wait times for patients. The clinic’s physicians say they cannot assume additional tasks to alleviate the situation because their days are already chaotic.
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